Graduation 2024

Smart Financial Centre Policies

Bags larger than 12″ x 6″ x 12″ will not be permitted.
Bags larger than a small clutch bag (4.5″ x 6.5″) must be clear.

A comparison of bags and pursesDescription automatically generated
Bags, purses, or backpacks of any kind will not be accepted or held by Guest Services. You will be asked to take them back to your vehicle.
Following standard safety protocol, all unattended items and bags left outside the gates or within the venue will be removed from the facility immediately.
Medical bags (sized appropriately to the size of the equipment) or parenting / diaper bags (accompanied by an infant or toddler) are permitted but will be subject to search and addressed on a case-by-case basis.

All video & photography must be done from your seat.

Children’s Tickets
Children two (2) and older require a ticket. Children under two (2) must sit on a lap.

Cash / ATMs
There are 2 ATM machines located on both north and south sides of the lobby concourse. However, keep in mind that Smart Financial Centre is a cashless venue.
Doors & Entry: No Re-Entry
Doors open 1 hour prior to the event. All patrons entering the facility are subject to search and inspection. No Re-Entry.

First Aid
If first aid assistance is required, please notify the nearest Smart Financial Centre representative so they may escort you to the first aid area. Our first aid area is equipped to handle minor injuries. Automatic External Defibrillators (AEDs) are located throughout the facility.
Food & Beverage
Guests are not permitted to bring outside food or beverage onto facility grounds. Sodas, bottled water, and snacks will be available for purchase.

Guest Services
Guest Services Desk is in the lobby behind the Ticket Office.

Lost & Found
For lost and found items, visit the Guest Services Desk, or call 281-207-6278 after the event to inquire. Lost and found items are only held at the venue for thirty (30) days.
Pets and Animals
Pets or animals of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Service animals are welcomed into the building and must remain on a leash or harness at all times.

Prohibited Items & Activities
In order to reduce contact with guest belongings and expedite entry into Smart Financial Centre, Small clutch bags or purses do not have to be clear but cannot exceed 4.5″x6.5" Clear bags should not exceed 12"x6"x12". Medical or parenting bags are permitted at the venue and will be addressed on a case-by-case basis and subject to search.
The following is a partial list of prohibited items that are NOT permitted inside the venue or on venue property:
Firearms – Knives – Weapons or anything deemed a weapon by venue staff – Projectiles – Illegal Drugs, substances, e-cigarettes, or paraphernalia – Unlawful assembly – Laser Pointers – Outside food or drink – Cans, bottles, coolers, glass – Noisemakers, fireworks – Banners, signs, posters, flags – Selfie sticks – Laptops, electronic tablets – Drones, remote control devices – Large bags, backpacks, or suitcases – Pets – Unauthorized pamphlets, fliers, promotional items, sales materials – Unauthorized sales activity or ambush marketing – Tailgating – Bicycles, scooters, skates, rollerblades, shoes with wheels, skateboards, wave boards, lipsticks, hoverboards – Inappropriate attire/clothing – Excessively loud or abusive language and obscene gestures – Fighting, threatening to fight, or throwing objects. – Accessing or attempting to access the stage and/or performer/performance areas – Loitering, trespassing, soliciting, and peddling. 
Centre Management reserves the right to prohibit other items as deemed necessary.

Smart Financial Centre is a non-smoking, non-vaping facility. Smoking and vaping are prohibited within 25 feet of any entrance.

Strollers are not permitted in the seating sections. A stroller check service can be found at Guest Services.